A quick guide to emergency numbers and useful contacts to be used within Malaysia.

Emergency numbers

Malaysian Emergency Response Service (MERS) 999 is the Government’s initiative to consolidate all emergency numbers in Malaysia into a single hotline for public convenience, covering all types of emergencies such as the police, Fire and Rescue Department, Ministry of Health, Civil Defence Department and Malaysian Maritime Enforcement Agency. Calls are answered by 123 professional emergency officers (PEO) within 10 seconds. Before redirecting a call to the relevant emergency agency, the PEO would first ask the caller general questions such as the type of emergency, location of the incident, and contact number to verify the legitimacy of the call.

Alternatively, 112 is the standard emergency number globally which could be made from a mobile phone, regardless whether the mobile phone has credit, is barred, or locked. Note that calls can only be made if there is a network connection. All 112 calls would be redirected to 999 Response Centres.

Do take note that both numbers do not work on mobile phones without an active SIM card.
Source: The Star

Civil Defence

(for mobile phone)

Police stations

Sunway City Kuala Lumpur

Central – Bandar Sunway+603 5638 2122
Central – Kelana Jaya+603 7806 2222
Central – Petaling Jaya+603 7966 2222
Central – Puchong+603 8076 2222
Central – Subang Jaya+603 5633 2222
Central – Sungai Way+603 7875 2222
Central – USJ 8+603 7862 7222
Central – Batu 9 Cheras+603 9075 8222
Central – Cheras+603 9205 0222
Central – HQ (Bukit Aman, Kuala Lumpur)+603 2266 2222

Sunway City Ipoh

Northern – Seberang Jaya (Penang)+604 398 2222
Northern – Tambun (Perak)+605 547 7332

Sunway City Iskandar Puteri

Southern – Anjung Nusajaya+607 510 3222
Southern – Iskandar Puteri+607 511 4222


Sunway Medical Centre (Sunway City Kuala Lumpur)

Dial+603 7491 9191
Ambulance+6019 305 8805
Emergency Help+603 5566 8888
Tele-consultation Yes
Medication Delivery Yes

Sunway Medical Centre Velocity (Cheras)

Dial+603 9772 9191
Ambulance+6010 266 7386
Emergency Help+603 9772 9111
Tele-consultation Yes
Medication Delivery Yes

Sunway Specialist Centre Damansara

Dial+6012 262 3560
Tele-consultation Yes
Medication Delivery Yes

Sunway Home Healthcare

DialGeneral line:
+603 5033 7988
+6019 216 6477
Tele-consultation Yes
Medication Delivery Yes

Sunway Traditional and Complementary Medicine (TCM) Centre

Dial+603 5886 1818/1811
Tele-consultation Yes
Medication Delivery Yes

24-hour Telemedicine Command Centre (TCC)

+6019 388 3281
(WhatsApp only)

Sunway Medical Centre’s Telemedicine Command Centre (TCC) is the first 24/7 free in-house online healthcare help desk service in Malaysia, offering healthcare advice, recommendations and guidance.

Communicate easily with trained healthcare personnel of Sunway Medical Centre within the comforts of your home, providing virtual platform to access various services and specialties associated with the hospital.

What can the TCC do?

  • Find out which SPECIALIST can best serve you
  • Find out which SERVICE suits your needs
  • Call for an AMBULANCE in an emergency
  • Get sound MEDICAL ADVICE
  • Get an APPOINTMENT fast & hassle-free

Flight information

Malaysia Airport – KUL Call Centre
(Passenger Services &
Flight Information – 24 hours)
+603 8777 8888
KLIA+603 8776 2000
KLIA 2+603 8777 7000
Subang+603 7845 3245

Rapid transit

Should you require assistance during your travel with Rapid KL, either by Light Railway Transit (LRT), KL Monorail, Mass Rapid Transit (MRT) or Rapid Bus, you may locate their Customer Service Office next to the station’s entrance gate for assistance. The counter’s operation hours are from 6am – 11.30pm and vary from station to station.

Alternatively, contact the Rapid Customer Service Team using the helpline provided.

Learn more about the travel routes and train schedules via the comprehensive guide on Rapid KL’s website.

Source: MyRapid

Similarly, should you require assistance during your travel with Keretapi Tanah Melayu Berhad (KTMB) either via KTM Commuter, KTM Intercity Service or Electric Train Service (ETS), you may access available travel routes and train schedules on KTM’s website.

Likewise, refer to the latest schedule of KLIA Ekspress and KLIA Transit services on their website or reach out via their helpline, available on weekdays from 8.30am to 6pm.

Source: KLIA Ekspres

+603 7885 2585
KTM Commuter,
KTM Intercity Service,
Electric Train Services ( ETS )
+603 2267 1200
KLIA Express Link+603 2267 8000

What’s happening?

Check out events happening in Sunway City Kuala Lumpur!